SmallBizGenius Analysis
Easyjet is a budget airline that receives mixed reviews regarding its customer service and overall reliability. While some customers praise helpful and efficient agents, others report negative experiences with rude staff, long wait times, and issues with baggage handling and flight changes.
Category Breakdown
Scores based on analysis of 276 recent reviews
Customer Service
6.0/10Customer service experiences are highly variable. Some reviewers praise specific agents for being helpful, efficient, and polite, while others report rude and unhelpful interactions, long wait times, and difficulty resolving issues.
52 reviews mention thisBaggage Handling & Policies
4.5/10Several reviewers complain about inconsistent application of baggage policies, unexpected fees for oversized luggage, and damaged luggage with inadequate compensation. Some customers report being charged extra despite their luggage meeting the size requirements on their outbound flight.
15 reviews mention thisSpecial Assistance
8.5/10Many reviewers requiring special assistance, particularly for mobility issues, report positive experiences. They praise the professionalism, knowledge, and helpfulness of Easyjet's special assistance team.
9 reviews mention thisBooking Changes & Errors
7.0/10Some customers praise Easyjet's flexibility in waiving fees and adjusting bookings when they make errors. However, others report difficulties and added costs when trying to change flights or correct mistakes.
12 reviews mention thisFlight Delays & Cancellations
3.0/10Several reviewers report significant flight delays and cancellations, leading to frustration and additional expenses. Some customers express dissatisfaction with the lack of communication and assistance provided during these disruptions.
8 reviews mention thisPros & Cons
What Customers Love
"The agent was extremely helpful. My husband had booked an Easyjet flight through a 3rd party booker (BudgetAir.com) which had made two different reservation, one for my husband and one for my and our..."
"I called easyjet special assistance for help with my mobility issues at the airport & yet again they couldn't have been more helpful. I am impressed with their professionalism, knowledge & I would hig..."
"Like a numpty I booked the wrong flight, but straight after I contacted Easyjet who waived the fee and just charged the difference. Thank you Aoun for making my day less stressful!"
"Flights cancellation. Just wanted to rebook flight under new name. Very quick using chat function. Very helpful and all done within 10 mins."
"Travelled today from Tunisia to Manchester. Afew turbulences on the way. however, Josh from the cabin crew was very reassuring very welcoming! Made the journey so much more enjoyable!!"
Common Complaints
"Extremely rude customer service !!!!!!!! easyJet have returned my luggage to me damaged and soaking wet , they claim it’s not there responsibility and told to get on with it and claim from my own ins..."
"The waiting time for the chat reply was too long, more than 35 minutes, to discover that they cannot help me at all and they redirect me to onother service the same service which adviced me to use the..."
"Easy jet made me pay twice for the luggage: Booked a large cabin bag which didn't fit the size so had to buy the check in at the airport which is fair enough, but rather than paying the difference between bags, I had to pay the whole amount of the bigger size."
"I was promised a £25 voucher if I booked a holiday with them. I booked the holiday and received an email confirming the voucher. On return from holiday they did not give me the voucher. I complained..."
"My flight from Geneva to Marrakech was delayed over 5 hours. Under EU/Swiss Regulation 261/2004, easyJet owes €400 compensation per passenger for delays of this length departing from a Swiss airp..."
Common Questions About Easyjet
Answers derived from customer review patterns
Is Easyjet legit and trustworthy?
Easyjet is a real airline, but trustworthiness is a mixed bag according to reviews. While some customers have positive experiences with helpful staff and smooth flights, many others report issues with rude customer service, unexpected fees, and difficulties obtaining refunds. The inconsistency in service quality makes it essential to be prepared for potential problems and to carefully review booking terms and conditions. For small businesses, this means weighing the potential cost savings against the risk of travel disruptions and added expenses.
Based on 15 reviewsDoes Easyjet have good customer service?
Easyjet's customer service receives highly polarized reviews. Some customers praise the efficiency and helpfulness of specific agents, particularly when dealing with special assistance or booking changes. However, a significant number of reviewers report negative experiences with rude staff, long wait times for online and phone support, and difficulty resolving issues. This inconsistency makes it difficult to rely on consistently positive customer service experiences.
Based on 30 reviewsIs Easyjet worth it for small business?
Whether Easyjet is worth it for small businesses depends on their priorities and risk tolerance. The airline's low fares can be attractive for budget-conscious businesses, but the potential for flight delays, unexpected fees, and inconsistent customer service should be carefully considered. If reliability and stress-free travel are paramount, other airlines might be a better choice, even at a higher cost. Businesses that choose Easyjet should be prepared to proactively manage potential issues and carefully review booking terms.
Based on 10 reviewsWhat is Easyjet's baggage policy like?
Easyjet's baggage policy is a frequent source of complaints in reviews. Customers report inconsistent application of the rules, with some being charged extra for luggage that met the size requirements on their outbound flight. Others mention unexpected fees for oversized luggage and difficulties in resolving issues related to damaged baggage. It's crucial to carefully review the baggage allowance and potential fees before booking to avoid surprises at the airport.
Based on 12 reviewsHow reliable are Easyjet flights?
Reliability is a concern raised in several Easyjet reviews. Flight delays and cancellations are mentioned, with some customers expressing dissatisfaction with the lack of communication and assistance during these disruptions. While not every flight experiences issues, the potential for delays should be factored into travel plans, especially for time-sensitive business trips. Checking the flight status regularly and having backup plans can help mitigate the impact of potential disruptions.
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